Cookie Policy

Last updated: 27 October 2026

At Crown Crest Pet Nutrition, we respect your privacy and believe you should understand how information is collected when you visit our website.

This Cookie Policy explains what cookies are, why they may be used on our website and how you can manage your preferences.

It should be read alongside our Privacy Policy, which explains how we handle personal information more generally.

1. What Are Cookies?

Cookies are small text files stored on your computer, smartphone or other device when you visit a website.

They help websites recognise your browser, remember certain preferences and provide functions such as shopping baskets and secure checkout.

Some cookies are necessary for a website to operate, while others may be used to understand visitor activity, improve services or support marketing.

Similar technologies may also be used to store or access information on your device. These are covered by this policy where applicable.

2. How We Use Cookies

Our website operates through Shopify, an ecommerce platform that supports online shopping, order processing and customer services.

Cookies and similar technologies may be used to:

• Keep the website operating securely and reliably.

• Remember items placed in your shopping basket.

• Support checkout and payment processes.

• Remember your privacy preferences.

• Understand how visitors interact with the website.

• Help assess the effectiveness of marketing activities, where applicable.

We distinguish between cookies that are necessary to provide services you request and optional cookies that require consent under applicable law.

3. Types of Cookies

Strictly Necessary Cookies

These support essential website functions, including security, shopping basket functionality, checkout and remembering relevant privacy choices.

They may operate without your consent where they meet the applicable legal requirements for strictly necessary technologies.

Disabling these cookies through your browser settings may affect the website's functionality.

Analytics Cookies

These may help us understand how visitors use our website, including which pages are visited and how people navigate between them.

Where consent is required, analytics cookies will only be used after you have given your permission.

Marketing Cookies

These may be used, where relevant services are enabled, to understand advertising performance or support advertising tailored to visitor interests.

We will seek the consent required by law before using optional marketing cookies or similar tracking technologies.

Functional and Preference Cookies

These may remember selected preferences or support additional website features.

Whether consent is required depends on their purpose and whether they are necessary to provide a service you have requested.

4. Cookies from Other Services

Some website functions may involve services provided by third parties, including Shopify, payment providers, delivery services and any additional applications integrated with our website.

These providers may use cookies or similar technologies where required for their services.

If we introduce additional analytics, advertising or other tracking tools, we will review their operation and update our privacy information and consent arrangements as necessary.

Third party privacy policies may provide further information about how those providers process personal information.

5. Managing Your Cookie Preferences

Where optional cookies require consent, you can choose whether to allow them.

You should be able to reject optional cookies without preventing access to the essential shopping functions of our website.

You may also change or withdraw your consent at any time through the cookie preference controls made available on our website via Your Privacy Choices.

Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

Your choices may affect certain optional features, but strictly necessary functions will remain available where possible.

6. Browser Cookie Settings

Most internet browsers allow you to view, delete or restrict cookies through their privacy settings.

You can usually find these controls in the settings or privacy section of your browser.

Please note that blocking all cookies may prevent some website functions from working correctly, including shopping basket and checkout features.

Browser settings do not necessarily replace the consent choices provided through our website.

7. How Long Are Cookies Stored?

Different cookies may remain on your device for different periods.

Some are temporary and expire when your browsing session ends. Others may remain for longer to remember preferences or support permitted website functions.

The duration depends on the particular cookie, its purpose and the settings applied by the relevant service provider.

We will review the cookies used by our website and make relevant information about their purposes and duration available where required.

8. Personal Information and Your Rights

Some cookies and similar technologies may involve the processing of personal information.

Where this occurs, the relevant processing is subject to applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Our Privacy Policy explains how we handle personal information and describes your applicable rights, including access, correction, deletion and objections in relevant circumstances.