Your Privacy Choices

At Crown Crest Pet Nutrition, we believe you should have clear information and meaningful control over how your personal information is used.

This page explains how you can manage your privacy preferences and exercise your rights under applicable UK and European data protection legislation.

Managing Your Cookie Preferences

Our website uses cookies and similar technologies to support essential functions, including secure browsing, shopping baskets and checkout.

With your permission, optional technologies may also be used for analytics, personalisation and marketing.

You can accept or reject optional cookies through our cookie consent banner.

You can also review or withdraw your consent using the Cookie Preferences controls available on our website.

Strictly necessary cookies may continue to operate where they are required to provide essential website functions.

For further information, please read our Cookie Policy.

Your Personal Data Rights

Depending on your circumstances and the applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your personal information where applicable.

• Request restrictions on certain uses of your information.

• Object to certain processing activities, including direct marketing.

• Request a copy of relevant personal information in a portable format.

• Withdraw consent where our use of your information relies on that consent.

These rights are subject to the conditions and exceptions established by applicable data protection legislation.

Marketing Communications

If you have subscribed to receive marketing communications from Crown Crest, you can unsubscribe using the link provided in our marketing emails.

You may also contact us directly to request that we stop sending marketing communications.

Unsubscribing from marketing does not prevent us from sending essential communications relating to your orders or customer service enquiries.

How to Exercise Your Rights

If you would like to make a privacy request or have questions about how we handle your personal information, please contact us.

Crown Crest Pet Nutrition Ltd

Unit A2, Tancocks Business Park

Four Cross Avenue

Cullompton, EX15 2FB

United Kingdom

Telephone: 0800 033 7900

Email: care@crowncrestpetnutrition.co.uk

We may need to verify your identity before responding to certain requests to help protect your personal information.

We will respond in accordance with the applicable legal requirements.

Further Information

Our Privacy Policy explains what personal information we collect, why we use it, who we may share it with and how long it is retained.

Our Cookie Policy provides further information about cookies and similar technologies.

If you are concerned about how your personal information has been handled, you may also have the right to complain to the relevant data protection supervisory authority.

In the United Kingdom, this is the Information Commissioner's Office, available at www.ico.org.uk.

For customers in the European Economic Area, the relevant supervisory authority will depend on the circumstances and applicable legislation.